Youth Sports Equipment Retailer Modernizes Infrastructure
At a Glance
Industry:
Retail (Sports Equipment)
Operation Type:
Multi-Site Retail/Warehouse
Infrastructure:
Hybrid Cloud
Primary Systems:
- Cloud Communications Platform (Call Center)
- Multi-Site Network Management
- Redundant Infrastructure
- E-commerce Systems (SSL, DNS)
- Entity Management Platform
- Warehouse Network Solutions
Primary Challenge Solved
Eliminating system outages while reducing operational costs across multiple locations
About the Client
A growing national retailer specializing in youth sports equipment needed to modernize their operations while improving warehouse efficiency and customer service capabilities.
Challenge
The retailer faced multiple issues:
- Frequent system outages affecting sales
- Unreliable warehouse connectivity
- High operational costs
- Inefficient call center operations
- Escalating IT infrastructure expenses
- Poor business continuity
Solution
onCloud executed a complete technology transformation:
- Migrated all systems to cloud infrastructure
- Implemented modern cloud phone and call center solution
- Optimized toll-free services
- Upgraded network infrastructure
- Installed redundant internet connections
- Eliminated on-premise IT infrastructure
Results
- $35,000 annual IT staffing cost reduction
- $800 monthly savings in toll-free costs
- $600 monthly reduction in power consumption
- $5,000 yearly savings in cooling system maintenance
- Eliminated quarterly system outages
- Resolved warehouse WiFi issues
- Reduced system outages from 2 per year to zero
Chief Operating Officer
"The constant IT issues were holding our business back - from warehouse WiFi problems to system outages affecting our call center. onCloud didn't just fix our problems; they transformed our entire technology approach. We're now saving thousands monthly while providing better service to our customers. The reliability improvement alone was worth the investment."